Terms of Service

By accessing or using ClosedCoach at closedcoach.com (the “Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

ClosedCoach is an AI-powered sales practice platform that enables sales professionals to conduct realistic role-play conversations with AI prospects, receive automated performance scoring, and access personalized coaching feedback. The Service is intended for business and professional use by individuals aged 18 and older.

To access the Service you must create an account with a valid email address and accurate information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use at support@closedcoach.com

You may not create an account on behalf of another person without their consent, or share your account credentials with anyone not authorized under your subscription plan.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Reverse-engineer, copy, resell, or sublicense any part of the Service
• Attempt to gain unauthorized access to any system or network
• Transmit harmful, offensive, harassing, or fraudulent content
• Interfere with or degrade the performance or availability of the Service
• Circumvent usage limits, daily attempt caps, or other platform restrictions
• Use automated scripts to access the Service without prior written approval

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice.

Current plans:

• Individual — $99/month or $79/month billed annually ($948/year)
• Team (6 seats) — $449/month or $359/month billed annually ($4,308/year)

Subscriptions are billed in advance on a recurring monthly or annual basis. All payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method for the applicable subscription fees on each renewal date.

You may cancel your subscription at any time through your account settings or by contacting support@closedcoach.com. Cancellation takes effect at the end of your current billing period — you retain access through that date. We do not issue refunds for partial billing periods.

We reserve the right to change subscription pricing with at least 30 days' notice to existing subscribers. Price changes take effect at your next renewal.

The AI prospects, session scores, and coaching tips within ClosedCoach are generated by artificial intelligence and are provided for training and practice purposes only. They do not constitute professional sales, legal, financial, or business advice.

AI outputs may occasionally be inaccurate, incomplete, or inconsistent. ClosedCoach does not guarantee that use of the Service will result in specific sales outcomes, improved close rates, or other business results.

The Service — including all software, design, content, trademarks, and AI models — is owned by ClosedCoach and protected by applicable intellectual property laws. Nothing in these Terms grants you ownership of any part of the Service.

You retain ownership of content you create (such as the text of your responses during practice sessions). You grant ClosedCoach a limited, non-exclusive license to use that content solely to operate, maintain, and improve the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOSEDCOACH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES — ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless ClosedCoach and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any third-party rights.

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties.

You may close your account at any time by contacting support@closedcoach.com. Upon termination, your right to use the Service immediately ceases. Provisions that by their nature should survive termination (including Sections 8, 9, 10, and 12) will survive.

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction in those courts.

We may revise these Terms from time to time. When we make material changes, we will notify you by email or via a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.